Terms of service

BlackshadowsUAE Terms of Service

Welcome to BlackshadowsUAE! By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before using our services.

1. General Terms

  • Acceptance of Terms: By using our website and placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

  • Modifications: BlackshadowsUAE reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the revised terms.

2. Products and Services

  • Custom-Made Products: Our products, including canvas prints and decor mirrors, are custom-made according to customer specifications. Due to the personalized nature of these products, please refer to our return and refund policy for details on cancellations and refunds.

  • Product Images: While we strive to accurately display the colors and images of our products, we cannot guarantee that your device’s display will accurately reflect the actual color.

3. Ordering and Payment

  • Order Confirmation: After placing an order, you will receive an order confirmation via WhatsApp. Please review the confirmation carefully and contact us immediately if there are any errors.

  • Payment Methods: We accept various payment methods, including the Tabby installment app. Please refer to our payment terms for more information.

4. Shipping and Delivery

  • Shipping Policy: Our shipping and delivery services are handled by a third-party outsourcing company. BlackshadowsUAE is not responsible for any delays, damages, or mishaps that occur during the delivery process. Shipping costs and delivery times vary based on the delivery location. Please see our shipping policy for more details.

  • Delivery Timeframe: Delivery times typically range from 3-7 working days, depending on the product purchased.

5. Warranty and Liability

  • Limited Warranty: Our products come with a limited warranty covering defects in materials and workmanship. Please refer to our warranty policy for more information.

  • Limitation of Liability: BlackshadowsUAE shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products. Our liability is limited to the repair or replacement of defective products as outlined in our warranty policy.

6. Privacy Policy

  • Data Protection: We are committed to protecting your privacy. Please refer to our privacy policy to understand how we collect, use, and safeguard your personal information.

7. Governing Law

  • Jurisdiction: These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes arising from these terms or your use of our services will be resolved under the jurisdiction of the UAE courts.

8. Contact Information

  • For any questions, concerns, or support regarding these Terms of Service, please contact us via WhatsApp at +971 50 846 1202.