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BlackshadowsUAE Shipping Policy

At BlackshadowsUAE, we are committed to delivering your custom-made products in a timely and secure manner. Please review our shipping policy to understand how we handle shipping and delivery.

1. Shipping and Delivery Services

  • Third-Party Shipping: All shipping and delivery services for our products are managed by a third-party outsourcing company. While we strive to partner with reliable shipping providers, BlackshadowsUAE is not responsible for any delays, damages, or mishaps that may occur during the delivery process.

2. Delivery Timeframe

  • Estimated Delivery Times: Delivery times typically range from 3 to 7 working days, depending on the product you purchase. Please note that these are estimated timeframes, and actual delivery may vary based on the location and the shipping provider's schedule.

3. Shipping Costs

  • Delivery Fees by Location: Shipping costs vary depending on the delivery location within the UAE. The following are the delivery fees for each district:

    • FUJAIRAH: 250.00 AED
    • AUH: 300.00 AED
    • DXB: 100.00 AED
    • UAQ: 200.00 AED
    • RAK: 200.00 AED
    • AL AIN: 300.00 AED
    • SHJ: 150.00 AED
    • AJMAN: 150.00 AED

4. Order Processing

  • Order Confirmation: After placing an order, you will receive a confirmation message via WhatsApp. Please review the details carefully to ensure all information is correct.

  • Processing Time: Once your order is confirmed, we will begin processing it. Please allow adequate time for production, especially for custom-made items like canvas prints and decor mirrors.

5. Tracking and Delivery

  • Tracking Information: Depending on the shipping provider, you may receive tracking information to monitor the status of your delivery.

  • Delivery Confirmation: Once your order has been delivered, you will receive a confirmation message via WhatsApp.

6. Address Accuracy

  • Correct Shipping Address: Please ensure that you provide the correct delivery address when placing your order. BlackshadowsUAE is not responsible for any delays or additional charges incurred due to incorrect or incomplete address information.

7. Shipping Issues

  • Delivery Problems: If you experience any issues with your delivery, such as delays or damage, please contact us via WhatsApp at +971 50 846 1202 as soon as possible. While we will assist in resolving the issue, please note that the responsibility lies with the third-party shipping provider.

8. Contact Information

  • For any questions or concerns regarding our shipping policy, please reach out to us via WhatsApp at +971 50 846 1202.